How BizFlow collects, uses, and protects your business and customer data.
When you use BizFlow, we collect information you provide directly, such as your business name, phone number, email, and the services you offer. We also collect customer details that your staff enter into the app, including names, phone numbers, and transaction history, for the purpose of running your business operations.
For M-PESA payments, BizFlow processes transaction details through Safaricom's Daraja API, including phone numbers and payment amounts, in order to confirm and record payments on your behalf.
We use the data collected to operate core app features: managing your queue, processing bookings, sending appointment reminders via WhatsApp or SMS, recording M-PESA and cash payments, and generating reports on revenue and staff performance.
We do not sell your business or customer data to third parties. Data is used solely to provide and improve the BizFlow service for your business.
We take reasonable technical and organizational measures to protect your business and customer data from unauthorized access, alteration, or loss. Passwords are encrypted, and access to your business account is protected by role-based permissions for Owners, Managers, and Staff.
This privacy policy is governed by the laws of the Republic of Kenya, including the Data Protection Act, 2019. Any disputes arising from the use of BizFlow will be subject to the jurisdiction of Kenyan courts.
For questions about this policy or how your data is handled, please contact us through the details on our Contact page.